PRIVACY POLICY

This is Epicenter Theatre Group's website privacy policy.

We can be reached via email.

You can also telephone us at (586) 246-7546 or fax us at (248) 373-0001.

We collect only impersonal information on what pages you access or visit.

The information collected, such as survey information and/or site registrations, is obtained on a voluntary basis only. This information is used to improve the content of our website. We do not share information for commercial purposes.

If you supply us with your postal address, you may receive periodic mailings from us about new plays or upcoming events. If you have provided us with your contact information and do not wish to receive information from us in the future, please email us to unsubscribe.

This website may contain links to other websites. Please be aware that Epicenter Theatre Group is not responsible for the privacy practices of other websites. This privacy statement policy applies solely to information collected by this website.

With respect to cookies, we use temporary cookies to facilitate the purchase of tickets. We do not set persistent cookies.

With respect to security, when we transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected on our website.

If our information practices change in the future, we will post the policy changes on our website. We welcome the opportunity to correct any inaccurate information; please notify us by phone, fax or email with the exact changes.

RETURNS & SHIPPING POLICY

Return Policy

Ticket Sales

Online ticket sales must be completed no later than 24 hours prior to performance date and time. All ticket sales are final. There will be no refunds or exchanges for tickets purchased for performances. In the result of a cancelled performance you may use your purchased ticket for an alternate show date and time.

Merchandise Return Policy

Before shipping your merchandise return or exchange, please email us to get a Return Merchandise Authorization Number. All merchandise returned without a Return Merchandise Authorization Number (RMA) will be refused at the time of delivery.

Merchandise Returns

All merchandise returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 5% restocking fee. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures).

Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.

Merchandise Exchanges

All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures).

Please allow 10-14 business days to receive new merchandise.

Shipping Policy

When purchasing tickets on our website you will simply print out your ticket receipt as your actual ticket and bring it to the performance for admission. You will not receive a physical ticket in the mail. Please keep your receipt as confirmation of payment.